Return Policy

At Nåd, we want to ensure you're completely satisfied with your purchase. If for any reason you're not, we accept returns within 7 days of delivery. 

To be eligible for return or exchange, your item must: 

• Be unused, unopened, and in its original condition.
• Be sealed in its original packaging.
• Have an original receipt or proof of purchase from our website www.nadfragrance.co.za.

 Please note that:

• Purchases made from third-party sales agents or stockists must be returned through the original retailer or sales agent.
• Certain products are not eligible for returns due to hygiene reasons (bath & body, hair & beard, personal care, and perfume products).
• Promotional gifts must be returned with the original order.
• Refunds and exchanges are processed within 7 working days of receiving your return.
• Shipping costs are non-refundable.
• Sale items cannot be refunded or exchanged.
• Damaged or defective items will be replaced if notified within 3 working days of receipt.
• Return shipping costs are the responsibility of the buyer.
• Cancellations and changes cannot be made after payment has been received.
• Improper storage or usage damages are the responsibility of the buyer. 

Please email us for any additional information or questions.